# Retain, attract, or earn Counted our tools. Half had a confident answer for what they're for. The rest got 'it's useful though.' Counted our internal tools last month. Scripts, dashboards, calculators, templates. About a dozen of them. Asked the team: which ones are keeping clients, which ones are attracting new ones, and which ones are earning money? About half got a confident answer. The rest got silence and then "it's useful though." Useful for who? Useful how? Useful enough to maintain? Now we have a rule. Every tool gets one label: retain, attract, or earn. No label, no maintenance hours.